La Colombe Celebrates Opening At Philadelphia International Airport

New La Colombe location provides easy access to some of Philly’s best coffee

August 9, 2017

Travelers passing through Concourse A-East at the Philadelphia International Airport (PHL) can now enjoy the aroma of freshly brewed coffee from Philly favorite La Colombe. MarketPlace PHL and La Colombe will celebrate the opening with a special ribbon cutting ceremony on Tuesday, August 15, at 10 a.m.

La Colombe is a U.S. coffee roaster and retailer headquartered in Philadelphia. The company has steadily grown and has five cafes throughout the city, as well as locations in Boston, Chicago, New York and Washington, D.C. La Colombe has plans to continue its expansion over the next several years, which includes opening a second location at PHL in Concourse E.

“Travelers looking for a great cup of coffee are in for treat at La Colombe. Whether it’s your morning cup before take-off, a mid-day cup to keep your engines going or a long awaited taste of home after a return flight, there is something for everyone,” said Mel Hannah, vice president and general manager of MarketPlace PHL. “Our partnership with La Colombe provides travelers with easy access to one of the best cups of coffee in the city, while providing La Colombe with access to the thousands of travelers that pass through the airport each day.”

MarketPlace PHL offers merchants premium opportunities to better service their customers with more than 183,000 square feet of dedicated concession space and a robust roster of high-quality retailers including luxury name brands and high-end dining. Travelers at PHL have more than 170 shopping and dining options. For more information about MarketPlace PHL, please visit http://www.philamarketplace.com.

ABOUT MARKETPLACE PHL, LLC

MarketPlace PHL, LLC, is the private partner with the City of Philadelphia in the management of the food and retail program throughout Philadelphia International Airport. The award-winning program consists of more than 170 stores, restaurants and services, featuring regional, national and international brands, as well as local Philadelphia favorites. MarketPlace also manages approximately 20 specialty carts and kiosks throughout all seven terminals. MarketPlace PHL, LLC, is a partnership between MarketPlace Development, a Boston-based airport retail development firm, and LeJeune & Associates, a Philadelphia-based retail development, management and consulting firm. For more information, visit http://www.philamarketplace.com.

Stellar Partners wins top accolade at Washington Dulles International

January 4, 2017

USA. Airport retailer Stellar Partners has been named ‘Merchant of the Year’ at Washington Dulles International Airport.

The airport’s concessions programme manager MarketPlace Development recognised Stellar Partners at its recent 2016 Dulles International and Reagan National Airports Annual Concessions Excellence Awards celebration.

Stellar operates two Stellar News locations and fashion jewellery store Swarovski in Concourse B at Washington Dulles.

Stellar year: One of the two Stellar News stores at Washington Dulles International Airport

 

The Concessions Excellence Awards were created to recognise merchants for outstanding performance in both operations and customer service.

“We are very proud to receive this recognition for our retail operations at Washington Dulles International Airport, and we thank MarketPlace for this honour, as well as our associates, whose hard work and dedication have made this award possible,” said Stellar founder and CEO Susan Stackhouse.

“We also very much appreciate the long partnership we have had with Metropolitan Washington Airports Authority (MWAA), and look forward to many more years of successful operations delivering best-in-class service to travellers.”

 

 

MarketPlace captures key Boston Logan International Airport concession management contract

April 20, 2017

massport logo

USA. MarketPlace Logan LLC, a New England Development company, will manage the majority of retail and food & beverage concessions at Boston Logan International Airport.

The Massachusetts Port Authority (Massport) board of directors voted for the authority to enter into a new ten-year contract with the Boston-based business, expected to begin in mid-2018.

The current master concessionaire is Airmall but Terminals A, B, C and E are managed under multiple concessions contracts. A Request for Proposals (RFP) was published in July 2016 to find new management.

Providing diverse offerings – both in product choice and price points – in retail and restaurant outlets was a priority in selecting a winning proposal.

Massport said showcasing the region’s culture and flavour was also an important concept that needed to be appropriately addressed in the winning proposal. A balance of local, regional, national and international retail and F&B brands was required for the successful bid, with healthy eating options a necessity.

The authority revealed that three strong proposals were submitted by some of the leading companies in the industry. The RFP process included strategic plans to encourage the creation of opportunities for disadvantaged business enterprises and minority-owned and women-owned organisations.

An internal committee was established for the RFP process. Ann Ferraguto from Air Projects acted as a concessions consultant and retired Supreme Court Justice Robert Cordy oversaw the project.

Massport CEO Thomas Glynn: “Consolidating our concessions management under a singular contract with industry leader MarketPlace will ensure consistency, continuity and choice”

Massport CEO Thomas Glynn: “Consolidating our concessions management under a singular contract with industry leader MarketPlace will ensure consistency, continuity and choice”

Massport CEO Thomas Glynn commented: “The management of the many concessionaires at Logan is a complex and, most importantly, customer-centric responsibility that deserves the intense and serious review process that has been undertaken in the past few months.

“Consolidating our concessions management under a singular contract with industry leader MarketPlace will ensure consistency, continuity and choice for the millions of passengers that travel through Logan every year.”

MarketPlace has more than 20 years of experience developing and managing airport concessions programmes in the US. Existing concessions include Philadelphia International Airport, Ronald Reagan Washington National Airport and Washington Dulles International Airport.

The company has also helped advance airport concessions programmes in New York, Chicago, Detroit, San Francisco and Seattle.

“We look forward to working with everyone at Massport and Logan to bring the very best in food and beverage and retail to the travelling public at our hometown airport”

New England Development Chairman Stephen Karp said: “As a Boston-based company, we are particularly excited about this opportunity to create a nationally recognised and award-winning concessions programme at Logan Airport that will transform customers’ perceptions, increase passenger satisfaction, maximise sales, and increase revenue to Massport.”

Massport sought a proposal that would address key challenges and opportunities outside of retail and F&B to ensure the authority and the wider community will be best served by the new business partner.

Bidders had to show how they will create opportunities to ensure labour needs and requirements are properly addressed and handled, as well as prove they can implement efficient systems for the arrival and distribution of goods to the airport.

MarketPlace Development President Paul McGinn remarked: “We look forward to working with everyone at Massport and Logan to bring the very best in food and beverage and retail to the travelling public at our hometown airport.”

 

MARKETPLACE PHL ANNOUNCES 2017 LEASING OUTREACH FORUM

Learn About New and Exciting Opportunities to Expand at Philadelphia International Airport

PHILADELPHIA – April 4, 2017 – In conjunction with the City of Philadelphia’s Division of Aviation, MarketPlace PHL, LLC, will host its’ 2017 Leasing Outreach Forum on Tuesday, May 9 starting at 9 a.m. at the Airport Marriott. With an annual influx of 30.8 million travelers, Philadelphia International Airport (PHL) is a prime location for high passenger traffic, giving merchants access to a steady inflow of daily customers to increase brand awareness and revenue.

With more than 183,000 square feet of dedicated concession space and home to a robust roster of high-quality retailers including luxury name brands and high-end dining, MarketPlace PHL offers merchants premium opportunities to better service their customers. The leasing forum provides Philly favorites, as well as regional and national retailers, the opportunity to learn about the advantages of expanding their brands within the airport and the benefits of joining MarketPlace PHL’s award-winning concessions program. The leasing forum also serves as a networking event to foster professional relationships with neighboring enterprises.

“This is a great opportunity to join an exceptional lineup of merchants representing global and local brands that have found their home at the Philadelphia International Airport,” said Mel Hannah, vice president and general manager of MarketPlace PHL. “The leasing forum is a great chance for new tenants to reach a distinctive and diverse market of patrons, and establish new business relationships.”

The Airport Marriott is located at Terminal B, 1 Arrivals Road, Philadelphia. To attend the forum, please register online. For more information, call 215-937-1200 or visit www.philamarketplace.com.

 

ABOUT MARKETPLACE PHL, LLC

MarketPlace PHL, LLC, is the private partner with the City of Philadelphia in the management of the food and retail programs throughout Philadelphia International Airport. The award-winning program offers more than 170+ shops, restaurants and services. The MarketPlace PHL portfolio features local Philly favorites, as well as regional and national brands. MarketPlace PHL, LLC, is a partnership between MarketPlace Development, a Boston-based airport retail development firm, and LeJeune & Associates, a Philadelphia-based retail development, management and consulting firm. For more information, visit www.philamarketplace.com.

 

PHL Airport among best, cheapest for food

March 7, 2017

The Philadelphia International Airport has been elevating its food-and-beverage game, and it hasn’t gone unnoticed. It’s been named one of the best among the top trafficked U.S. airports as well as the best for cheap eats.

RewardExpert.com compiled nearly 75,000 restaurant reviews from the top 20 most trafficked U.S. airports, and gathered menu and pricing options to determine the best airport in terms of overall restaurant quality and variety, among others.

Along with its overall ranking, PHL Airport got the top overall ranking for “cheap eats” for being the least-expensive airport out of the top 20.

“Nearly 20 percent less expensive on average than the most expensive airport to eat at in the top 20, … Philly offers a variety of quick-service local delicacies, like cheesesteaks and soft pretzels, at low prices,” RewardExpert said.

PHL Airport is amid an evolution to make it an even more competitive and attractive airport, including more food-and-beverage amenities, which would be a boon since it has lagged in customer satisfaction over the years, according to J.D. Power.

Large and midsize airports saw year-over-year improvements in satisfaction in large part because properties “are focusing on things they can control, like food and beverage and retail options and using technology to make the check-in experience better, as infrastructure improvements are completed,” according to J.D. Power.

Operating an airport restaurant, however, comes with challenges — including higher menu prices due to complicated procedures needed to operate a business in a high-security area — but airport restaurants can also be a “valuable marketing opportunity,” said Roman Shteyn, RewardExpert CEO and co-founder.

“Restaurant owners know that terminals offer a captive audience,” Shteyn said. “Dining at an airport can often be the first time a traveler will experience the cuisine of the city they are visiting.”

Airport dining locations are opportunities for a brand to make a “great first impression, which can foster a lifetime of loyalty,” Shteyn said, which is why “striking a balance between quality menu items at reasonable prices can pay off for both travelers and operators in the long run.”

Report methodology

The top 20 most trafficked U.S. airports were determined using 2015 North American Passenger data from the Airports Council International. RewardExpert then created an overall weighted score using Yelp ratings and pricing data, Zagat ratings, JD Power ratings and healthiness scores from the Physician’s Committee for Responsible Medicine.

RewardExpert determined the final rankings using three indicators: satisfaction, price and quality.

Read full article here.

 

CHICKIE’S & PETE’S AND INMOTION ENTERTAINMENT NAMED PHL’S RESTAURANT AND RETAILER OF THE QUARTER

Chickies n petes n intmotionPHILADELPHIA Feb. 2, 2017 — The Philadelphia Marketplace at Philadelphia International Airport (PHL) announced Chickie’s & Pete’s, located in Concourse C, and InMotion Entertainment, located in the D/E Connector, as its Restaurant and Retailer of the Second Quarter.

The Philadelphia Marketplace’s Cutting EDGE! Program (Excellence Drives Great Experiences) is designed to motivate and reward merchants. Each merchant can earn EDGE! points through great customer service and participation in marketing programs. At the end of each quarter, the food and retail merchants with the most points are named Merchants of the Quarter.

A Philadelphia staple since 1977, Chickie’s & Pete’s is a hub for sports fans and the birthplace of the Philly-famous Crabfries®. Bar favorites complement their specially seasoned seafood menu and the exciting atmosphere has earned it the title of “Best Sports Bar in Philadelphia” and the ESPN-rated number-one Sports Bar on the East Coast. This bar/restaurant is the ideal place for PHL travelers to catch their home team’s game in between flights.

InMotion Entertainment is the largest airport-based entertainment and electronics retailer in the country. For PHL passengers, it’s the one-stop shop for traveling must-haves ranging from headphones, cameras and mobile power, to the latest technologies in tablets and fitness bands.

“Congratulations to Chickie’s & Pete’s and InMotion Entertainment, both of whom have demonstrated the high standards for customer service that the Cutting EDGE! Program celebrates,” said Mel Hannah, vice president and general manager of MarketPlace PHL. “We applaud them on this special recognition.”

For more information about the Philadelphia Marketplace, please visit www.philamarketplace.com.

ABOUT MARKETPLACE PHL, LLC

MarketPlace PHL, LLC, is the private partner with the City of Philadelphia in the management of the food and retail programs throughout Philadelphia International Airport. The award-winning program offers more than 170+ shops, restaurants and services. The MarketPlace PHL portfolio features local Philly favorites, as well as regional and national brands. MarketPlace PHL, LLC, is a partnership between MarketPlace Development, a Boston-based airport retail development firm, and LeJeune & Associates, a Philadelphia-based retail development, management and consulting firm. For more information, visit www.philamarketplace.com.

 

MARKETPLACE PHL ADDS TO LEADERSHIP TEAM

Dynise Espeleta_PHL reduced3Company announces New Manager of Marketing and Customer Service

PHILADELPHIA Feb. 22, 2017 — Marketplace, the management company for the award-winning retail program at Philadelphia International Airport (PHL), is pleased to announce the addition of Dynise Espeleta as manager of marketing and customer service.

Espeleta will head the marketing initiatives for the approximately 170 in-line stores and kiosks that comprise the highly recognized food and retail program at MarketPlace PHL. With a thorough understanding of retailer business strategies and corporate marketing initiatives, Espeleta will lead the charge in developing the company’s existing marketing presence to drive new business.

Espeleta comes to MarketPlace PHL from Westfield Corp., where she served as the marketing associate for the Los Angeles District. While at Westfield, Espeleta managed marketing directives for four Westfield properties and successfully leveraged national and local campaigns to drive sales and traffic – expertise that she brings to her new position at MarketPlace.

“We look forward to seeing Dynise’s dynamic skillset in action,” said Mel Hannah, vice president and general manager of MarketPlace PHL. “We are pleased to welcome her to our team.”

A graduate of California State University, Espeleta brings to MarketPlace PHL a keen eye for consumer interest. Her coordination of retailer and corporate collaborations has led to high traffic results in-store and on social media platforms and increased engagement between brands and customers.

For more information about the Philadelphia Marketplace, please visit www.philamarketplace.com.

ABOUT MARKETPLACE PHL, LLC

MarketPlace PHL, LLC, is the private partner with the City of Philadelphia in the management of the food and retail programs throughout Philadelphia International Airport. The award-winning program offers more than 170+ shops, restaurants and services. The MarketPlace PHL portfolio features local Philly favorites, as well as regional and national brands. MarketPlace PHL, LLC, is a partnership between MarketPlace Development, a Boston-based airport retail development firm, and LeJeune & Associates, a Philadelphia-based retail development, management and consulting firm. For more information, visit www.philamarketplace.com.

Washington’s Airports Unveil Phase 5 of Retail Redevelopment Program

November 17, 2016

Ronald Reagan Washington National Airport and Washington Dulles International Airport announced the latest offerings in their comprehensive concessions overhaul, which began nearly three years ago, to improve the travel experience by offering broader food and retail options to reflect famous global brands and the unique flavors of the National Capital region.

Among the new concepts will be the region’s first airport Chick-Fil-A, with its family friendly menu along with Pei Wei, freshly prepared Asian-fusion cuisine. Additionally, a second Wolfgang Puck restaurant will join the expanded list of celebrity chef-driven concepts at Reagan National and Dulles International airports. One of the most innovative additions in the lineup will be the Washington Redskins Burgundy and Gold restaurant.

“As part of the airport’s mission, we have focused on the passenger experience and that extends to the shopping and dining options available at Reagan National and Dulles International airports,” said Jerome L. Davis, Metropolitan Washington Airports Authority executive vice president and chief revenue officer. “When passengers travel through Dulles International and Reagan National, their journey will include concessions offerings that reflect passenger preferences and expectations for Washington’s airports.”

The new Washington Redskins-themed restaurant, named the “Burgundy & Gold Club,” will be accompanied by a stand-alone exhibit featuring the storied history of the Redskins NFL team since moving to the nation’s capital nearly eight decades ago.

“We are excited to partner with the Metropolitan Washington Airports Authority to bring a Redskins themed restaurant to Dulles International Airport,” said Terry Bateman, Washington Redskins executive vice president. “The Redskins have been part of the Washington, D.C., region since 1937, and having a presence at Dulles International Airport – a premiere gateway to the Capital Region – is a natural fit.”

The Redskins-themed restaurant, along with shops and restaurants distinctive to the Washington region, are part of an effort to give Reagan National and Dulles International airports “a stronger sense of place,” said Chryssa Westerlund, Airports Authority vice president of marketing and consumer strategy. “As soon as people step off their planes, we want to create an immediate image of the nation’s capital by providing a ‘look and feel’ of this unique area.”

During the past 30 months, the Airports Authority and its concession manager, MarketPlace Development, have added more than 120 shops and restaurants at Reagan National and Dulles International, aimed at enriching the passengers’ journey by creating a sample of what the region has to offer.

“As we begin our Phase 5 round of introducing new concessions at the airports, we remain focused on representing the diversity of the region we serve in the food and retail offerings to our passengers,” said Steve Baker, Metropolitan Washington Airports Authority deputy vice president for customer and concession development, who has led the transformation effort. “Our concessions are giving passengers variety with local, regional and national flair that we hope will enhance their overall travel experience.”

Passengers at Dulles International can now indulge in a selection of specialty brands and local favorites, including: Burberry, Montblanc, L’Occitane, Michael Kors, Swarovski, Coach, Estee Lauder/M.A.C, Kiehl’s, Thomas Pink, Tumi, Vera Bradley, Vineyard Vines, American Tap Room, &pizza, Bracket Room, Carrabba’s Italian Grill, District ChopHouse, Smashburger, D.C.’s own Chef Geoff’s, and ABC’s “The Chew” host Chef Michael Symon’s Bar Symon.

Passengers at Ronald Reagan Washington National Airport can now enjoy noteworthy offerings that include: D.C.’s iconic Ben’s Chili Bowl, Chef Mike Isabella’s Kapnos Taverna, Chef Richard Sandoval’s El Centro, Bracket Room, ABC’s “The Chew” host and Top Chef alumnus Carla Hall’s partnership with Page restaurant, Chef Robert Wiedmaier’s partnership with Reservoir restaurant, Legal Sea Foods, Lebanese Taverna, Taylor Gourmet, Cava Mezza Grill, American Tap Room, &pizza, Spanx, Tumi, Brighton, Brooks Brothers, Lacoste and Vineyard Vines.

By early summer, passengers will see the four-year concessions transformation plan nearing its conclusion. The new variety will include healthy options, luxury brands and nationally recognized food and retail. A full list of stores and restaurants at Dulles International can be found here, and a list of offerings at Reagan National can be found here.

 

About MarketPlace Development

MarketPlace Development develops and manages airport retail programs across the country.  A recognized industry leader for over 20 years, MarketPlace Development works in partnership with airports and airlines to enhance passenger satisfaction and maximize revenue. The Massachusetts-based company is responsible for the concessions programs at LaGuardia Airport – Terminal B, Philadelphia International Airport, Ronald Reagan Washington National Airport, and Washington Dulles International Airport, and has also worked with numerous airports and airlines across the country. Visit www.marketplacedevelopment.com for more information.

 

MarketPlace PHL Flies for Families in Annual Plane Pull

Team Raises Money and Awareness for Philadelphia Ronald McDonald House

May 17, 2016

PHL Plane Pull

(PHILADELPHIA, PA) Team members from MarketPlace PHL came together for the eighth annual Philadelphia Ronald McDonald House (PRMH) Plane Pull event. The team raised a total of $2,854 for the PRMH.

The Plane Pull is a tug-of-war event in which teams attempt to pull a plane over a designated distance in the shortest amount of time. The event was held on Atlantic Aviation’s tarmac, and all the funds raised for PRMH benefit local families in need.

“MarketPlace PHL and its teams of merchants have a passion for giving back to the community, and we look forward to the Plane Pull every year,” said Mel Hannah, vice president and general manager of MarketPlace PHL. “To come together as a team and ‘pull for the house’ is always great fun, and made all the more enjoyable knowing that we’re doing it for a great cause.”

In-kind donations of food and refreshments were made by merchants for participants to enjoy during the event. This year’s participating merchants included Wright Food Services, Paradies Lagardere, Chickie’s & Pete’s, Jack Duggan’s Pub & Restaurant, McDonald’s, LeBus, Villa Pizza, Starbucks, OTG, Philly Pretzel Factory, Good 2 Go, and Sweet Flights.

Several merchants from MarketPlace PHL created their own teams to compete at the event, including Chickie’s & Pete’s, OTG and New York Ice Cream, Inc. These teams raised a collective $19,790. In addition, employees of Vino Volo, Philadelphia America, Lick and Ruby Blue joined the MarketPlace PHL team.

The purpose of the Plane Pull is support the Philadelphia Ronald McDonald House, which provides a second home for families of critically ill children receiving treatment at local hospitals. The group operates two homes in the Philadelphia area, including the very the first Ronald McDonald House, founded in 1974, which is now the model for 300 Houses throughout the world.

To find out more information about the PRMH, please visit www.philarmh.org.

About MarketPlace PHL, LLC

MarketPlace PHL, LLC, is the private partner with the City of Philadelphia in the management of the food and retail program throughout Philadelphia International Airport. The award-winning program consists of over 170 stores, restaurants and services, featuring regional, national and international brands as well as local Philadelphia favorites. MarketPlace also manages approximately 20 specialty carts and kiosks throughout all seven terminals. MarketPlace PHL, LLC, is a partnership between MarketPlace Development, a Boston-based airport retail development firm, and LeJeune & Associates, a Philadelphia-based retail development, management and consulting firm. For more information, visit www.philamarketplace.com.

Media Contact:
Emily Adams
For MarketPlace PHL
267-932-8760 ext. 308
emily@nullhornercom.com

Retailers and Restaurateurs Invited to Launch their Business at PHL

Airport Holds Leasing Outreach Forum for Local, National and Global Brands

PHILADELPHIA – April 25, 2016 – A leasing outreach forum hosted by MarketPlace PHL, LLC, and the City of Philadelphia’s Division of Aviation will take place on Thursday, May 5 at 9:30 a.m. at the Airport Marriott. At the event, local, regional and national retailers, quick service food operators and restaurateurs will learn about the new business opportunities available in the robust concessions program at Philadelphia International Airport (PHL).

Businesses will have the opportunity to hear about the strong retail and food/beverage program at PHL, as well as learn about locations that will become available throughout the airport. The forum will also serve as a networking opportunity to foster communication and fortify business relationships and new jobs in Philadelphia.

The fast-paced atmosphere of PHL gives merchants an opportunity to take advantage of high passenger traffic – 30.8 million passengers annually – and a strong demand for quality dining and retail. PHL boasts 183,000 square feet of concession space and supports more than 20,000 airport employees.

“Philadelphia International Airport is home to a wide array of merchants representing global and local brands,” said Mel Hannah, vice president and general manager of MarketPlace PHL. “We are excited to show potential tenants how PHL can become their new home and help grow their businesses.”

The Airport Marriott is located at Terminal B, 1 Arrivals Road, Philadelphia. To attend the forum, please register online. For more information, call 215-937-1200 or visit www.philamarketplace.com.

About MarketPlace PHL, LLC

MarketPlace PHL, LLC is the private partner with the City of Philadelphia in the management of the food and retail program throughout Philadelphia International Airport. The award-winning program consists of over 170 stores, restaurants and services, featuring regional, national and international brands as well as local Philadelphia favorites. MarketPlace also manages approximately 20 specialty carts and kiosks throughout all seven terminals. MarketPlace PHL, LLC, is a partnership between MarketPlace Development, a Boston-based airport retails development firm, and LeJeune & Associates, a Philadelphia-based retail development, management and consulting firm. For more information, visit www.philamarketplace.com.

Media Contact:
Emily Adams
MarketPlace PHL
267-932-8760 ext. 308
emily@nullhornercom.com