December 10, 2015
MarketPlace Development, the concessions program manager at Washington Dulles International Airport and Ronald Reagan National Airport, and the Metropolitan Washington Airports Authority (MWAA) are proud to announce the Concessions Excellence Award winners for 2015.
Reagan National Airport
- Merchant of the Year | Spanx (Operated by Paradies and BZB International)
- Best Retail Customer Service | Brighton (Operated by Paradies and BZB International)
- Best Restaurant Customer Service | Matsutake Sushi
- Best RMU Customer Service | iRelax-n-Massage
- Best Newsstand Customer Service | CNBC (Operated by Paradies and BZB International)
- Best Food Customer Service | Taylor Gourmet (Operated by Concessions International and MBC Concessions)
- Best New Merchant Customer Service | Brighton (Operated by Paradies and BZB International)
- Best Customer Service Score Increase | CNBC Smartshop (Operated by Paradies and BZB International)
- Best Overall Food & Beverage Operations | Ben’s Chili Bowl (Operated by SAS Management)
- Best Overall Retail Operations | Tumi
- Community Outreach Award – Food | Sam & Harry’s (Operated by Areas USA)
- Community Outreach Award – Retail | Paradies and BZB International
Dulles International Airport
- Merchant of the Year | Bar Symon (Operated by Concessions International and United Concessions Group)
- Best Retail Customer Service | Coach (Operated by Duty Free Americas Airport Retail, LLC)
- Best Restaurant Customer Service | Bar Symon (Operated by Concessions International and United Concessions Group)
- Best RMU Customer Service | iRelax-n-Massage
- Best Newsstand Customer Service | Hudson
- Best Food Customer Service | Smashburger (Operated by Dan Food Service Corporation)
- Best New Merchant Customer Service | Coach (Operated by Duty Free Americas Airport Retail)
- Best Customer Service Score Increase | Tumi
- Best Overall Food & Beverage Operations | Bar Symon (Operated by Concessions International and United Concessions Group)
- Best Overall Retail Operations | Washingtonian (Operated by Paradies and BZB International)
- Community Outreach Award – Food | HMSHost and Morgan Group Ventures
- Community Outreach Award – Retail | Paradies and BZB International
“The Airports Authority is proud to acknowledge our concessionaire’s year end celebration of service excellence,” says Steven C. Baker, Vice President at MWAA.” Their exemplary works gives meaning to ‘Your Journey Begins with Us.’”
The Concessions Excellence Awards were created to reward merchants for outstanding performance in both operations and customer service. Merchants are eligible for award consideration on the basis of participation in MarketPlace Development’s customer service mystery shop program performance, participation in quarterly leadership seminars, and analysis of operational performances.
“These awards are an expression of our gratitude for those providing an exceptional shopping and dining experience at Washington’s regional airports,” said Paul McGinn, President of MarketPlace Development. “We look forward to continued success in 2016.”
For more information about Washington Dulles International Airport and Ronald Reagan National Airport visit www.FlyDulles.com and www.FlyReagan.com.
About MarketPlace Development
MarketPlace Development develops and manages airport retail programs across the country. A recognized industry leader for over 20 years, MarketPlace Development works in partnership with airports and airlines to enhance passenger satisfaction and maximize revenue. The Massachusetts-based company is responsible for the concessions programs at LaGuardia Airport – Terminal B, Philadelphia International Airport, Ronald Reagan Washington National Airport, and Washington Dulles International Airport, and has also worked with numerous airports and airlines across the country. Visit www.marketplacedevelopment.com for more information.